Delivery Excellence & Margin Acceleration
6 casesMargin Acceleration in $200 M + multi year deals
Banking, Retail, Life sciences, Insurance and Healthcare sectors
Led, in close coordination with delivery leadership, comprehensive margin acceleration programmes to improve operational performance, productivity, reduce cost pyramids, and recast SLAs & penalty constructs in contracts.
8-10%
uplift in operating margins at the account / deal level
Delivery Excellence using AI
A $20B+, Tier 1, global IT services company
Deployed AI Agents to assist IQAs (Independent Quality Assessments). Deployed AI SDLC, AI Risk and AI IQA frameworks across 3000+ projects. Launched AI enabled contract review platform to identify and remediate vulnerabilities.
30%
productivity gain
Innovation
A $20B, Tier 1, global IT services company
Directed the acclaimed Bluebolt grassroots innovation programme at Cognizant, which gained widespread recognition within the industry. Pioneered the introduction of an AI-enabled innovation assistant, an industry first at the time.
$150 M
annual savings to clients, 250 K ideas annually, with 40 - 45 K ideas successfully implemented each year.
Service Excellence
A $20B+ Tier 1 global IT services company
Led, in close coordination with delivery leadership, comprehensive service improvement programmes to improve adherence to SLAs.
40%
reduction in penalties over 3 years across the delivery portfolio
Obligation Management
A $20B+, Tier 1, global IT services company
Set up platform enabled governance to extract and manage 45K SLAs and 40K+ contractual obligations. AI enabled extraction of obligations and SLAs.
98%
adherence
Client Satisfaction
A $20B+, Tier 1, global IT services company
Institutionalised a platform-driven system for administering CSAT surveys, complemented by targeted programmes to address feedback from detractors to improve Net Promoter Scores and renewal rates. Implemented AI-driven sentiment analysis and risk flagging in renewal pipeline.
97%+
coverage across all projects and YoY improvement in NPS